filvet FAQ – Your Questions, Answered

You must be at least 21 years old to register and use the filvet platform. Age confirmation is required during registration, and a government-issued ID is checked during the KYC (identity verification) process before any withdrawal is processed. Underage registration is strictly prohibited and will result in account closure.

Yes, registration is completely free. There is no sign-up fee. You only spend real Philippine Peso when you choose to make a deposit and place a bet. Until you deposit, you can explore the platform at no cost.

No. Each person is allowed only one active filvet account. Creating duplicate accounts is a breach of the Terms & Conditions and may result in account suspension and forfeiture of any balance held across those accounts. If you accidentally created a duplicate, contact support at [email protected] as soon as possible.

KYC (Know Your Customer) is a one-time identity verification process. You are required to submit a government-issued ID before your first withdrawal can be processed. Accepted IDs include those issued by Philippine government agencies. The name on your ID must match the name registered on your filvet account. KYC protects your account and ensures withdrawals can only go to accounts in your name.

Some account details can be updated through your dashboard after logging in. For changes to your registered name or mobile number, contact the filvet support team at [email protected] to request the update. Name changes must be supported by corresponding identity documents.

filvet accepts Philippine Peso deposits via Philippine bank transfers, online and mobile banking, and local e-wallets. GCash and Maya are examples of supported e-wallet channels available to Filipino players. All transactions on filvet are in PHP only. Credit cards and cryptocurrency are not accepted as deposit or withdrawal methods.

Most deposits via local e-wallets and mobile banking are credited quickly. Bank transfer timelines may vary depending on the sending bank and the time of the transaction. If your deposit has not reflected within a reasonable timeframe, contact support at [email protected] with your proof of transaction.

Log in to your filvet account and navigate to the withdrawal section of your dashboard. Select your preferred withdrawal method, enter the amount in PHP, and confirm. Before your first withdrawal is processed, you must have completed KYC verification. Withdrawals are processed to accounts registered in your name only.

No. Withdrawals on filvet can only be processed to a bank account or e-wallet registered in your own name — the same name as your verified filvet account. This is a security measure to prevent fraud and unauthorized withdrawals.

Transaction fee details depend on the specific payment method and current platform policies. Check your account dashboard or contact support at [email protected] for the most up-to-date information on any applicable fees for your preferred method.

filvet offers a wide variety of game types popular among Filipino players:

• Slots — classic, video, and jackpot slots. See Slots and Slot Games.
• Fish Games — real-money fish shooting games. See Fish Games.
• Sports Betting — basketball (PBA/NBA), football, boxing, volleyball, esports, and more. See Sports.
• eBingo — online bingo with frequent rounds. See Bingo.
• Live Casino — real dealer table games accessible from your account.

No app download is needed. The entire filvet platform runs in your mobile or desktop browser. It is optimized for mobile use, so you can play from your phone in Manila, Cebu, Davao, Quezon City, or anywhere else in the Philippines with a decent internet connection.

No. All games on filvet — slots, sports bets, fish games, eBingo, and live casino — involve real financial risk and no outcome is guaranteed. Anyone claiming to have a guaranteed winning system or strategy for online gaming is misleading you. Treat gaming as a form of entertainment with a budget you are comfortable spending, not as a source of income.

The filvet Sports section covers a wide range of markets, with a focus on sports popular in the Philippines. This includes basketball (PBA league games, NBA), football (local and international leagues), boxing, volleyball, esports tournaments, and major international events. Odds are displayed in PHP-compatible formats.

You can use the OTP login option on the Login page — enter your registered Philippine mobile number and verify with the OTP sent to your SIM. Once logged in, you can set a new password from your account settings. If you have also lost access to your registered mobile number, contact support at [email protected] for recovery assistance.

Check that your mobile has signal and your registered SIM is active. OTPs are sent via SMS and require a working network connection. If it has not arrived after a couple of minutes, try requesting a new OTP. Persistent issues should be directed to [email protected] — provide your registered account details so the team can assist.

filvet uses SSL (Secure Sockets Layer) encryption across all connections between your device and the platform. Your login credentials, personal data, and transaction information are transmitted over encrypted channels. Additionally, OTP verification adds a second layer to every login — so even if someone knew your password, they would still need your registered SIM to complete the login.

Contact support at [email protected] immediately with your registered account details and a description of what you noticed. The team can review recent account activity and take protective action, including temporary account suspension if needed, while the situation is investigated. Change your password as soon as you regain secure access.

The filvet VIP program is a tiered rewards system available to registered, verified players. Your activity on the platform contributes to your VIP progress — the more you play across eligible game categories, the higher your tier. Each tier comes with its own set of benefits available exclusively to members at that level.

You do not need to apply separately. Once your filvet account is active and verified, you are automatically enrolled in the VIP program. Your tier is tracked based on your platform activity. Visit the VIP page for full details on how tiers are structured and what benefits are available.

filvet offers promotional features for registered players as part of its overall platform experience. Specific bonus terms, amounts, and eligibility conditions vary and are subject to change. Check your account dashboard after logging in for any current offers applicable to your account. We do not publish promotional percentages or amounts on this page to avoid displaying outdated information.

filvet supports responsible gaming through several tools available to registered players. These include the ability to request self-exclusion (a temporary or longer-term restriction on your account) by contacting [email protected]. You can also review your full transaction and gaming history through your account dashboard to monitor your spending. For more detailed guidance, visit the Responsible Gaming page.

Email [email protected] with the subject "Self-Exclusion Request." Include your registered account username and specify whether you want a temporary break (with your preferred duration) or an indefinite exclusion. The support team will confirm once your account has been restricted. During exclusion, you will not be able to deposit, play, or access gaming features.

Some common signs to watch for include: spending more than you planned, feeling anxious when you cannot play, chasing losses by placing larger bets, borrowing money to fund gaming, hiding your gaming habits from family, or trying to stop and finding it difficult. If any of these sound familiar, visit the Responsible Gaming page for practical guidance and self-assessment questions.

No. filvet is strictly for players aged 21 and above. Age is confirmed during registration, and identity documents are verified before any withdrawal is processed. Access by minors is strictly prohibited. If you are aware of a minor attempting to use the platform, please contact [email protected] to report it.